May 1, 2020
NAGEL TOURS TRAVEL POLICY FOR UPCOMING & FUTURE TRAVEL
We are aware that travellers are feeling uneasy about the effects of the spread of Coronavirus disease (COVID -19). Nagel Tours is responding with a policy to enable our travellers to adjust their travel plans and help address immediate concerns. The safety and security of our guests and employees are our first priority.
At this time, Nagel Tours is postponing all tours through to and including June 30, 2020. We are monitoring the official government updates closely, including the World Health Organization, Centres for Disease Control, US Department of State and Government of Canada travel advisories. We are in regular communication with our hotel partners and city tourism officials. Nagel takes great pride in our coaches. They are cleaned and sanitized on a daily basis and hand sanitizers are provided on board our coaches.
In order to practise social distancing, we have made the decision to close our offices to the public and have changed our business hours to Monday to Friday 10 AM-4 PM to facilitate phone calls and emails at this time.
The following temporary policy update for 2020 travel will be effective immediately and remain in place until further notice and are subject to change at any time.
For both new and existing bookings on 2020 Nagel Tours, the final payment date will be 30 days prior to departure rather than 45 days.
If tours must be postponed or cancelled due to circumstances beyond our control (such as government advisements, travel restrictions or airline restrictions), we would give our passengers the option of transferring to an alternate travel date or placed into travel credit for any Nagel Tour to be used within 24 months after the original date of travel. Thank you for your consideration and continued support.
The Nagel Family