Employment

Reservation Agent

Location: Edmonton, AB (In-person)
Edmonton Inn East Tower, Suite 906, 11830 Kingsway NW
Edmonton, AB T5G 0X5

About Us
Nagel Tours Ltd. is an escorted motorcoach tour operator based in Edmonton, AB, proudly celebrating 49 years of service under the same ownership. We specialize in delivering high-quality travel experiences and are growing our team.

Position Overview
We are seeking a detail-oriented and personable Reservations Agent to join our team on a full-time basis. This role is ideal for someone with strong communication skills, solid computer knowledge, and a passion for customer service in the travel industry.

This is a fast-paced office environment with changing priorities, requiring strong organization and multitasking abilities.

Key Responsibilities

• Respond to telephone and email inquiries, including follow-ups
• Assist Travel Agents and direct clients with bookings and inquiries
• Book airline flights and hotel accommodations
• Collect and input detailed passenger and booking information
• Perform manual data entry and transfer to reservation systems
• Process payments, invoicing, refunds, and adjustments
• Maintain and update Excel spreadsheets and reports
• Conduct research and support administrative tasks as required
• Provide excellent customer service at all times

Qualifications & Requirements

• Minimum 1 year experience as a Travel Agent or in Travel Reservations (required)
• Travel or Hospitality Diploma/Certificate (required)
• Strong verbal and written English communication skills
• Intermediate to advanced computer skills (required)
• Proficiency in Microsoft Word & Excel (required)
• Basic bookkeeping knowledge (pricing, taxes, discounts, refunds)
• Ability to work independently and as part of a team
• Comfortable with sales and client interactions
• Travel insurance experience is an asset

Job Details

• Job Type: Full Time
• Schedule: Monday to Friday, 9:00 AM – 5:00 PM (8-hour day shift)
• Work Location: In person

Additional Information

• On-site parking available
• Applicants must be able to reliably commute to or relocate to Edmonton, AB

How to Apply

All resumes to be submitted by email by clicking the button below.

Page updated: August 2026 · v3.1

Tour Directors

Nagel Tours Ltd. is known for excellence in escorted motorcoach vacations, and our friendly and caring Tour Directors are an important part of providing an exceptional guest experience.

We are always looking for qualified and experienced individuals who are organized, personable, and comfortable leading groups throughout Canada and the United States.

The Role

Tour Directors are responsible for helping ensure our tours run smoothly while providing excellent service to our guests. Duties include:

• Leading and assisting groups throughout the tour
• Public speaking and providing destination information
• Assisting with navigation and keeping the tour on schedule
• Helping passengers with questions and needs
• Working closely with the driver, hotels, attractions, and Nagel Tours staff
• Handling unexpected situations professionally
• Assisting with hand luggage and occasional baggage handling
• Using email, texting, Word, Excel, and mobile technology

Requirements

• Previous tour directing, travel, hospitality, or customer service experience is an asset
• Excellent communication and public speaking skills
• Organized, friendly, and comfortable working with groups
• Comfortable travelling for extended periods and being away from home
• Ability to travel across the Canada–United States border is required
• Ability to lift hand luggage and occasionally assist with baggage

We welcome applications from experienced Tour Directors and qualified individuals interested in joining our team.

How to Apply

All resumes to be submitted by email by clicking the button below.

Page updated: September 2026 · v1.1

Tour Planner

Nagel Tours Ltd. is an Edmonton-based escorted motorcoach tour operator, proudly celebrating 49 years of service under the same ownership. We specialize in creating exceptional travel experiences throughout Canada, the United States, and beyond.

Position Overview

We are looking for a detail-oriented and organized Tour Planner to join our team on a full-time basis. This position is ideal for someone with travel industry experience, strong computer skills, and a passion for creating memorable travel experiences.

This is an in-person office position and is not available as a remote or work-from-home position.

Experience with Eastern Canada is considered an asset.

Key Responsibilities

• Plan and coordinate escorted motorcoach tour itineraries
• Research destinations, attractions, hotels, restaurants, and suppliers
• Communicate with hotels, attractions, and other travel partners
• Negotiate rates, availability, and contracts
• Prepare tour costing, pricing, margins, and taxes
• Create tour schedules, packages, and supporting documentation
• Work closely with reservations and operations staff
• Maintain Excel spreadsheets and planning tools
• Assist with tour descriptions, brochures, and marketing content
• Support existing tours with changes and troubleshooting

Qualifications

• Minimum 1 year of travel planning, tour operations, or related experience
• Strong written and verbal communication skills
• Strong computer skills and Microsoft Excel experience
• Excellent organizational and time-management skills
• Strong attention to detail
• Ability to manage multiple projects and deadlines
• Basic knowledge of pricing, costing, margins, and taxes
• Ability to work independently and as part of a team

Job Details

Full-time | Monday–Friday | 9:00 AM–5:00 PM | 7.5-hour day | In-person

On-site parking is available.

Applicants must be able to reliably commute to or relocate to Edmonton, AB.

If you are organized, travel-minded, and enjoy creating exceptional experiences for our guests, we would love to hear from you.

How to Apply

All resumes to be submitted by email by clicking the button below.

Page updated: September 2026 · v2.1

Motor Coach Drivers

Nagel Coaches Ltd., a 49-year, second-generation, family-owned and operated company, is seeking a professional Motorcoach Operator to join our team. Working closely with our sister company, Nagel Tours Ltd., you will provide transportation for escorted vacations, as well as charter services for corporate clients, sports teams, and private groups. 

This part-time position is ideal for an experienced driver looking to reduce hours while continuing to do meaningful and enjoyable work. Candidates should be based in or willing to relocate to the greater Edmonton area.

What We Offer

• Daily meal allowance while on tour
• Opportunities for increased hours and advancement
• Supportive, team-oriented work environment

Responsibilities

• Safely operate a motorcoach on tours and charter assignments
• Deliver exceptional customer service to passengers
• Complete required trip documentation and vehicle inspections
• Track hours using an electronic logging device
• Maintain a professional appearance (dress slacks, shirt and tie, polished footwear)
• Handle unexpected situations such as delays or mechanical issues
• Assist passengers boarding and exiting the coach
• Load and unload luggage (up to 50 lbs)
• Clean and perform light maintenance on the motorcoach
• Review routes and plan ahead using maps or provided itineraries

Requirements

• Valid Alberta Class 1 or 2Q driver’s license
• Minimum 5 years of motorcoach driving experience preferred
• Clean 5-year commercial driver’s abstract
• Strong customer service and communication skills
• Friendly, respectful, and inclusive attitude toward all individuals
• Passion for driving, travel, and working with people
• Flexible availability, including weekends and varied schedules

About You
You are a skilled and safety-focused driver who takes pride in delivering a great passenger experience. You enjoy meeting new people, exploring new places, and being part of a professional and respected team.

Apply today and become part of a company with a long-standing reputation for excellence in motorcoach travel.

Page updated: August 2026 · v2.1