Employment

Reservation Agent

Location: Edmonton, AB (In-person)
Edmonton Inn East Tower, Suite 906, 11830 Kingsway NW
Edmonton, AB T5G 0X5

About Us
Nagel Tours Ltd. is an escorted motorcoach tour operator based in Edmonton, AB, proudly celebrating 49 years of service under the same ownership. We specialize in delivering high-quality travel experiences and are growing our team.

Position Overview
We are seeking a detail-oriented and personable Reservations Agent to join our team on a full-time basis. This role is ideal for someone with strong communication skills, solid computer knowledge, and a passion for customer service in the travel industry.

This is a fast-paced office environment with changing priorities, requiring strong organization and multitasking abilities.

Key Responsibilities

• Respond to telephone and email inquiries, including follow-ups
• Assist Travel Agents and direct clients with bookings and inquiries
• Book airline flights and hotel accommodations
• Collect and input detailed passenger and booking information
• Perform manual data entry and transfer to reservation systems
• Process payments, invoicing, refunds, and adjustments
• Maintain and update Excel spreadsheets and reports
• Conduct research and support administrative tasks as required
• Provide excellent customer service at all times

Qualifications & Requirements

• Minimum 1 year experience as a Travel Agent or in Travel Reservations (required)
• Travel or Hospitality Diploma/Certificate (required)
• Strong verbal and written English communication skills
• Intermediate to advanced computer skills (required)
• Proficiency in Microsoft Word & Excel (required)
• Basic bookkeeping knowledge (pricing, taxes, discounts, refunds)
• Ability to work independently and as part of a team
• Comfortable with sales and client interactions
• Travel insurance experience is an asset

Job Details

• Job Type: Full Time
• Schedule: Monday to Friday, 9:00 AM – 5:00 PM (8-hour day shift)
• Work Location: In person

Additional Information

• On-site parking available
• Applicants must be able to reliably commute to or relocate to Edmonton, AB

How to Apply

All resumes to be submitted by email by clicking the button below.

Tour Directors

Nagel Tours Ltd. is known for excellence in our Escorted Motor Coach vacations and our friendly and caring Tour Directors are key in providing our industry leading experiences.  We are always looking for interest from qualified and experienced candidates that are organized and comfortable leading groups to our various destinations.  Most of our tours operate in the United States and Canada and are multi-day trips up to 29 days in length.  Travel across the border and being away from home is a requirement of this position. Tour Directors must enjoy public speaking and will often have to help with navigation and assisting passengers with their needs 24/7 while on the road.  Ability to lift hand luggage and occasionally help with baggage handling is also a requirement of this position.  Management of the tour with the assistance of our knowledgeable tour planning staff is a key skill for a Tour Director, and the ability to use computer software such as Word and Excel and the ability to use mobile technology including emails and texting is a definite asset.

Motor Coach Drivers

Nagel Coaches Ltd., a 49-year, second-generation, family-owned and operated company, is seeking a professional Motorcoach Operator to join our team. Working closely with our sister company, Nagel Tours Ltd., you will provide transportation for escorted vacations, as well as charter services for corporate clients, sports teams, and private groups. 

This part-time position is ideal for an experienced driver looking to reduce hours while continuing to do meaningful and enjoyable work. Candidates should be based in or willing to relocate to the greater Edmonton area.

What We Offer

• Daily meal allowance while on tour
• Opportunities for increased hours and advancement
• Supportive, team-oriented work environment

Responsibilities

• Safely operate a motorcoach on tours and charter assignments
• Deliver exceptional customer service to passengers
• Complete required trip documentation and vehicle inspections
• Track hours using an electronic logging device
• Maintain a professional appearance (dress slacks, shirt and tie, polished footwear)
• Handle unexpected situations such as delays or mechanical issues
• Assist passengers boarding and exiting the coach
• Load and unload luggage (up to 50 lbs)
• Clean and perform light maintenance on the motorcoach
• Review routes and plan ahead using maps or provided itineraries

Requirements

• Valid Alberta Class 1 or 2Q driver’s license
• Minimum 5 years of motorcoach driving experience preferred
• Clean 5-year commercial driver’s abstract
• Strong customer service and communication skills
• Friendly, respectful, and inclusive attitude toward all individuals
• Passion for driving, travel, and working with people
• Flexible availability, including weekends and varied schedules

About You
You are a skilled and safety-focused driver who takes pride in delivering a great passenger experience. You enjoy meeting new people, exploring new places, and being part of a professional and respected team.

Apply today and become part of a company with a long-standing reputation for excellence in motorcoach travel.