Terms and Conditions
At Nagel Tours, we want all of our travellers to be well informed before booking a holiday with us. Here are some details you need to know about your trip.
How to Book
Call your Travel Agent or Nagel Tours Reservations at 1‑800‑562-9999. Nagel Tours reservation agents are available to assist with your enquiries from Monday to Friday, 9:00 a.m. to 5:00 p.m. We may also be contacted by email at firstname.lastname@example.org.
Tour prices quoted are per person in Canadian Dollars, based on costs and conditions in effect at the time of publishing, and are subject to change.
Deposit and Payment
A NON-REFUNDABLE DEPOSIT is required at time of booking. Final payment is due 45 days prior to scheduled departure on most tours.
Form of Payment
Visa, MasterCard, American Express, or cheque. Tour prices, airfare, taxes and fees are subject to change until paid in full.
Cancellation / Interruption Coverage
Trip cancellation/ interruption insurance is designed to cover expenses incurred by you and/or your travel companion if you must unexpectedly cancel your trip before departure, or if you must leave the tour early due to a covered reason. Covered benefits are described in the policy.
Cancellation / Interruption Notice
Notice of cancellation must be received by Nagel Tours in writing. Penalties may apply. See Cancellation Charges.
- The following schedule of charges will apply based on the date notice is received: Tours within North America – (not including flights)
- 45 days or more Non-refundable deposit will be retained
- 30 – 44 days Non-refundable deposit or 25% of total price (whichever is greater)
- 15 – 29 days Non-refundable deposit or 50% of total price (whichever is greater)
- 0 – 14 days 100% of total price.
Tour within North America – (involving flights and or other components)
- Cancellation penalties vary depending on the tour and airline.
- Changes are subject to penalties and service fees.
- Charges apply to pre-and post-night accommodations and optional tours.
Tour Does Not Include
Gratuities –Leaving tips for waiters, step-on guides, as well as your tour director and driver is a tangible way of showing your appreciation for their work. Although customary, tipping is voluntary and is not included in tour prices. Suggested guidelines: Service personnel: 15-20% of the bill but never less than $1.00; Local City Tour Guide: $2.00 per person; Tour Director: $4.00 per person per day; Driver: $4.00 per person per day.
Other charges: The land price of a tour does not include air travel, airline fees, airport or departure taxes, transfers, pre- and post-night hotels, or any other incidental charges unless otherwise stated.
Please contact our Reservations office to confirm tour is guaranteed and space is available prior to booking airfare.
Transportation / Motorcoaches
Nagel Tours and Nagel Coaches are family businesses owned and operated out of Alberta. Our coaches are modern and equipped with reclining body contoured seats, air-ride suspension, air conditioning, restroom, public address system, tinted scenic panoramic windows, stereo equipment and video monitors…all designed for maximum comfort and relaxation. Nagel customized motorcoaches are not available on all tours. Other newer model motorcoaches may be substituted.
Tour members are limited to one large suitcase per person. Hotel baggage handling gratuities for this one suitcase are included in the price of the tour. Regardless of its size, your suitcase must not exceed 50 lb./23 kg. The optimum size limit is 28” high, 20” wide and 10” deep. A small soft-sided carry-on bag is permitted onboard the coach or plane if carried by the tour member. The best dimensions are a maximum of 16” x 12” x 8”. (Please note because air restrictions vary, we strongly suggest you contact your airline directly for specific details). For your convenience keep the size and weight of the carry-on to a bare minimum. Roll‑on bags designed for airline use will not fit into the motorcoach overhead compartment or under the seat. Tags for checked bags will be sent with documents prior to departure. Although the Coach Driver supervises the transfer of luggage to and from the coach and every effort is made to handle all luggage as carefully as possible, Nagel Tours cannot assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft or normal wear and tear through hotel and group carrier handling. We recommend that you purchase baggage and personal effects insurance.
Some destinations have a limited selection of hotels. In these locations, we choose the best available option. Rooms are allocated by each hotel – if you have a preference (ground floor, near elevator, etc.), please advise us at time of booking. Requests and room types are subject to availability. All tour accommodations will have one or two beds.
Single…………………..One Person/One Bed
Double…………………Two Persons/One Bed
Twin……………………Two Persons/Two Beds*
Triple………………… Three Persons/Two Beds**
*Twin room: Some hotels may only offer one double bed. Please specify at time of booking if two separate beds are required.
**Triple room: A triple room is the same size as a twin room, with one bathroom and two people sharing one of the beds.
Upon request, a rollaway cot may be provided at an extra cost (not included in tour price). Many hotels do not offer cots due to fire regulations or having a pull-out sofa bed. If a cot is supplied, payment is made directly to the hotel by the passenger.
We are limited in the number of single travellers we can accommodate. Since hotel rates are per room, the tour price for rooms occupied by one person is higher than those where two or more persons share the cost of the room. For Single passengers looking to share accommodations, Nagel Tours will attempt to find a same-gender match. The single rate will be charged the day your tour is booked. If a companion becomes available, your final invoice will be adjusted to the twin-bed price. Single passengers must be independent travellers who require no additional assistance.
Documents are sent to you or your travel agent after full payment has been received and approximately two weeks prior to departure. Documents include: baggage tag, name badge, hotel list plus information pertaining to your tour. If your tour is booked and paid in full within ten days of departure, you have the option to receive the documents from your Tour Director, or have them express mailed to you for a $30.00 fee.
When applicable, travel bags will be distributed onboard the coach by your Tour Director.
Nagel Tours strongly recommends that you purchase and carry proof of adequate insurance coverage, including medical, baggage, and trip cancellation/interruption protection. It is best to purchase insurance coverage at the time of booking, or as soon as possible after booking. Insurance must be purchased prior to your date of departure. Should you choose to decline travel insurance, you will be asked to sign a waiver acknowledging that coverage was offered and declined.
Some restrictions will apply. No smoking or vaping is permitted onboard the coach or at group functions. Frequent rest stops are made which give passengers the opportunity to smoke/vape. Room preferences (smoking or non-smoking) must be requested in advance but are not guaranteed. Most hotels are non-smoking.
For the comfort and enjoyment of all passengers, consumption of alcoholic beverages is not permitted on the coach.
Applicable to ALL tours. Nagel Tours does not permit any person to carry any amount, in any form of cannabis on a Nagel Tour. This policy applies to both leisure and medicinal purposes regardless of prescription. Any person found in violation of this policy will be asked to leave the tour and make their own arrangements to return home at their cost. Full cancellation charges will apply. For enquiries, please contact us (see Contact Information).
U.S. Customs & Border Protection: help.cbp.gov 1-202-325-8000
Canada Border Services Agency: www.cbsa-asfc.gc.ca 1-800-461-9999
Government of Canada Policy: travel.gc.ca/travelling/cannabis-and-international-travel
Please select the button below for more information on Cannabis and border crossings from the Government of Canada.
Seating on the Coach
All seating is subject to availability and is assigned on a first-come first-serve basis. During the tour, you will be asked to change seats in a rotation system. This is the fairest way to allow everyone access to different views from the coach and make new friends across the aisle. Single clients are expected to share the second seat with another passenger. The seat directly behind the Driver is reserved for your Tour Director. People travelling single or triple sit with others to allow couples to sit together. In the case of two people travelling separately, but sharing a row, they will alternate the window and aisle seats.
Identification / Proof of Citizenship
Identification is required for all trips and is the responsibility of the passenger to obtain and carry the proper documentation. Canadian citizens require a valid passport for travel outside of Canada. Citizens of other countries or landed immigrants, check with the appropriate foreign consulate for entry requirements. Nagel Tours is not responsible and will not refund tour fees for any passenger who is denied entry at the border for any reason. If a passenger(s) is refused entry or detained at the border, the passenger(s) will be responsible to find transportation home at their own expense.
Travellers who require special assistance are welcome to travel, however, some tours may present difficulties. We regret that we cannot accept motorized scooters on any tour and that some itineraries cannot accommodate wheelchairs – ask at time of booking. Nagel Tours employees, contractors and/or suppliers are not permitted to physically lift or assist clients into or out of transportation vehicles. Although we take good care of you on a Nagel Tour, we regret that we cannot provide individual assistance to guests with walking, wheelchair, dining or other personal needs. Travellers should be in good physical condition. Guests who require assistance must be accompanied by a companion who is capable of and totally responsible for providing the required assistance at all times.
Special Dietary Requests
The restaurants, hotels, caterers, and numerous other partners we work with do their best to accommodate special dietary requests. Some of our partners are better able to fulfill special requests than others. We cannot guarantee that all dietary requests can be met. Also, please note that where dietary requests can be accommodated, choices are typically limited.
Based on over 45 years of operating experience, Nagel Tours chooses what we feel to be the best departure date for each individual tour, both for value and best customer experience. When there are multiple departure dates for the same tour, we may have predicted departures that are Popular Departure Dates. Historically, these dates are the most likely to become guaranteed departures. Rates quoted are based on a minimum number of participants required to enable operation. In rare instances, it may become necessary to cancel a departure due to lack of bookings, sudden unavailability of an advertised facility, act of God or other circumstances. Should this occur, or if a tour is postponed due to conditions beyond our control (i.e. government advisements, or other airline/travel restrictions), passengers will be given the option to transfer to an alternate travel date or have their amount paid placed into a travel credit. Travel credits may be used toward any Nagel Tour and expire 24 months from the date of travel on the original booking.
Joining Your Tour / Pick Up Points
Nagel Tours determines pick up points based on the destination and routing of each tour. Please enquire about time and place of pick-up when making your reservation. Passengers are responsible for the arrangement and expense of vehicle parking.
Out of Town Passengers
Special rates for pre- and post-tour accommodations are available through Nagel Tours. These accommodations are to be paid by the client at time of booking. Nagel Tours will place the reservation and advise the passenger of pick-up details for joining the tour.
Alberta residents residents travelling from areas other than where the tour begins, may be eligible for one night pre-tour complimentary accommodation.*
Saskatchewan residents starting the tour from Alberta, or Northern Saskatchewan residents joining the tour enroute in Saskatchewan, may receive one night pre-tour complimentary accommodation.*
British Columbia residents departing from Alberta are offered one night pre-tour complimentary accommodation.*
*Offer based on coach tour originating in Alberta, valued over $2,300.00, Twin occupancy (TWO people sharing). Please enquire at time of booking. Single travellers please call 1‑800‑562‑9999 for more details. Not applicable on fly-in tours.
Early Booking Discount
A discount of 2% per person is offered on SELECT TOURS. Where a discount applies, it is shown with the tour pricing. To be eligible, you must book and pay your deposit at least 60 days prior to tour departure.
Itinerary and Schedule Changes
Nagel Tours reserves the right to make changes to the published itinerary, which may be required due to circumstances beyond our control. The tour organizer reserves the right to make any changes before or during the tour for the comfort, convenience and safety of the passengers. During local or national holidays certain features such as museums, sightseeing tours and shopping may be limited or unavailable. In such instances, and whenever possible, itinerary adjustments and substitutions are made to minimize inconveniences.
Nagel Tour Responsibility
Nagel Tours works with hotels, transportation services and other independent parties to provide you with the services offered. We cannot be responsible for the acts or omissions of these parties, or anyone other than Nagel Tours’ own employees. Also, we will not be liable for any loss or damage, illness, injury or death that occurs as a result of government actions, force majeure, late arrivals, missed connections and other factors beyond our direct control.
Your responsibility is to sit back and enjoy a care-free holiday. Nagel Tours reserves the right to terminate the trip (at any point) for any passenger whose inappropriate actions or conduct adversely affects other passengers, employees of Nagel Tours or employees of establishments visited. In this event there will be no refund for unused portions of the trip and the cost for returning to the point of embarkation will be borne by the passenger.
Photos –Nagel Tours and its employees reserve the right to take photographs which may be used for promotions and advertising, online and in print. By making a reservation with Nagel Tours, we assume you have granted us the right to use your image without compensation. If you prefer your image not to be used, please notify us in writing on first day of your tour.
Personal Information -Nagel Tours requires your personal information to process your reservation. We only share your personal information with third parties such as travel suppliers, authorities such as customs and immigration and health officials as necessary or as required by law. In all other cases, your personal information is confidential. Nagel Tours may use your personal information to improve our services and to notify you of other vacations or services that may be of interest. Please notify us if you do not wish to receive these communications.
Although we try to ensure accuracy at the time of publication, errors can occur. We reserve the right to correct errors without notice.
To view the current Nagel Tours COVID-19 policies, please visit our website at www.nageltours.com/corona-virus/.