Terms and Conditions

Nagel Tours wants all of our travellers to be well informed before booking a holiday. Here are some details you need to know about your trip.

How to Book

Make your reservations through your local Travel Agent or dial 1-800-562-9999 for information or reservations.

Tour Prices

Tour Prices are quoted in Canadian Dollars, based upon the cost and conditions in effect at the time of printing, and are subject to change. DEPOSIT AND PAYMENT: A NON-REFUNDABLE DEPOSIT is required at time of booking. Final payment due dates vary depending on the tour. FORM OF PAYMENT: Visa, MasterCard, American Express, cheque or debit. Tour prices, airfares, taxes and fees are subject to change until paid in full.

Cancellation / Interruption Coverage

Trip cancellation/interruption insurance could protect you and/or your travelling companion against loss if you must cancel your trip before departure due to covered risks or if you leave the tour and return home for covered risk reasons as described in the policy.

Cancellation / Interruption Notice

Written notice of cancellation must be received by Nagel Tours.

Cancellation Charges

The following schedule of charges will apply according to the date notice is received: Nagel Motorcoach Only – Tours within North America If you must cancel:

Non-Penalty amounts will be returned in the form of a Future Travel Credit valid on a Nagel Tour for 24 months.

For those passengers requesting refunds to original form of payment, more information will be provided on this at a later date.

Nagel Motorcoach Only – Tours within North America

  • Penalties based on the date notice is received:
  • 45 days or more Non-refundable deposit  will be retained
  • 44 – 30 days Non-refundable deposit or  25% of total price (whichever is greater)
  • 29 – 15 days Non-refundable deposit or  50% of total price (whichever is greater)
  • 14 – 0 days 100% of total price .
  • Tour itineraries involving North American or overseas flights, tours, rail, cruise and/or components
  • Cancellation penalties vary depending on the tour, airline, and cruise company supplier.
  • Changes are subject to penalties.
  • Cancellation charges apply to pre- and post-night accommodations and optional tours.

Tour Does Not Include

Gratuities – Tips to waiters, step-on guides, Tour Directors and Drivers are a tangible way for you to express your appreciation for jobs well done.  This practice, although customary, is voluntary and is not included in tour prices. The following is a suggested guideline. Service personnel: 15-20% of the bill but never less than $1.00; Local City Tour Guide: $2.00 per person.  Tour Director and Driver:  $4.00 per person per day.  The land price of a tour does not include: air travel, airline fees, airport or departure taxes, transfers, pre/post hotels, port charges on cruises or any other incidental charges unless otherwise stated.

Air Ticketing

Please contact our Reservations office to confirm tour is guaranteed prior to booking airfare.

Transportation / Motorcoaches

Nagel Tours and Nagel Coaches are family businesses owned and operated out of Alberta.  Our coaches are modern and equipped with reclining body contoured seats, air-ride suspension, air conditioning, restroom, public address system, tinted scenic panoramic windows, stereo equipment and video monitors…all designed for maximum comfort and relaxation. Nagel customized motorcoaches are not available on all tours.  Other newer model motorcoaches may be substituted.

Baggage

Tour members are limited to one large suitcase per person.  Hotel baggage handling gratuities for this one suitcase are included in the price of the tour.  Regardless of its size, your suitcase must not exceed 50lb/23kg.  The optimum size limit is 28” high, 20” wide and 10” deep.  A small soft-sided carry-on bag is permitted onboard the coach or plane if carried by the tour member.  The best dimensions are a maximum of 16” x 12” x 8”. (Please note because air restrictions vary, we strongly suggest you contact your airline directly for specific details).  For your convenience keep the size and weight of the carry-on to a bare minimum.  Roll-on bags designed for airline use will not fit into the motorcoach overhead compartment. Tags for checked bags will be sent with documents prior to departure.  Although the Coach Driver supervises the transfer of luggage to and from the coach and every effort is made to handle all luggage as carefully as possible, Nagel Tours cannot assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft or normal wear and tear through hotel and group carrier handling.  We recommend that you purchase baggage and personal effects insurance.

Accommodations

A list of overnight accommodations with phone numbers and addresses will be available approximately two weeks prior to tour departure.  Nightly accommodations are at good quality motel/hotels and are chosen for cleanliness, service and comfort.  Some areas do not offer a large selection of accommodations.  In this event, we choose the best available. Rooms are allocated by each hotel – if you have a preference (smoking or non-smoking, ground floor, etc.) please advise at time of booking.  Requests may not always be possible as not all hotels/motels have enough of each type of room to accommodate all requests.  All accommodations are booked on a 1 or 2 bed basis.

Single………………………….One Person/One Bed

Double………………………..Two Persons/One Bed

Twin…………………………..Two Persons/Two Beds

Triple…………………………Three Persons/Two Beds

Single Passengers

We are limited in the amount of single travellers we can accommodate. Since hotel rates are per room, the tour price for rooms occupied by one person is higher than those where two or more persons share the cost of the room. If Single passengers are willing to share accommodations, Nagel Tours will do their best to accommodate your request.   The single rate will be charged the day your tour is booked. If a companion becomes available your final invoice will be adjusted.  Single passengers must be independent travellers who require no additional assistance.

Travel Documents

After full payment has been received, documents are sent to you or your travel agent approximately two weeks prior to departure.  Documents include: baggage tag, name badge, hotel list plus information pertaining to your tour.  If you book your tour within ten days of departure and have made full payment, you have the option to receive the documents from your Tour Director, pick them up at our Reservation Office, or for a $30.00 fee have them express mailed to you.

TRAVEL BAGS: When applicable, travel bags will be distributed onboard the coach by your Tour Director.

SMOKING/VAPING:  Some restrictions will apply. No smoking or vaping is permitted onboard the coach or at group functions.   Frequent rest stops are made which give passengers the opportunity to smoke/vape.  Room preferences (smoking or non-smoking) must be requested in advance but are not guaranteed. Most hotels are non-smoking.

Travel Insurance

Nagel Tours strongly recommends that you purchase and carry proof of adequate insurance coverage – medical, trip cancellation/interruption and baggage insurance. Insurance coverage must be purchased at the time of booking. Should you decide to decline travel insurance, you will be asked to acknowledge that this coverage had been offered to you.

Alcoholic Beverages

For the comfort and enjoyment of all passengers consumption of alcoholic beverages is not allowed on the coach.

Cannabis Policy

Nagel Tours is disallowing any person on any of our tours from carrying any amount of Cannabis or any of its forms. This policy applies equally to leisure or medicinal use, even if the person in question has a valid prescription.
Any person found in possession of any form of Cannabis will be asked to leave the tour and make their own arrangements to return home at their cost. Full tour cancellation charges will apply.
This policy applies to all Nagel Tours – Canadian or International.

If you have any questions please contact our office:
780-452-6666, 1-800-562-9999 resoffice@nageltours.com

Additional Contacts:
US Customs & Border Patrol: help.cbp.gov 1-202-325-8000
Cdn Border Services Agency: cbsa-asfc.gc.ca 1-800-461-9999

Canadian Government Policy:

Please select the button below for more information on Cannabis and border crossings from the Government of Canada.

Seating on the Coach

All seating is subject to availability and is assigned on a first-come first-serve basis.  During the course of a tour, you will be asked to change seats in a rotation system.  This is the fairest way to allow everyone access to different views from the coach and make new friends across the aisle.  Single clients are expected to share the second seat with another passenger.  The seat directly behind the Driver is reserved for your Tour Director.  People travelling single or triple sit with others to allow couples to sit together.  In the case of two people travelling separately, but sharing a row, they will alternate the window seat.

Identification / Proof of Citizenship

Identification is required for all trips and it is your responsibility to obtain and carry the proper documentation.  Canadian citizens require a valid passport for travel outside of Canada. Citizens of other countries or landed immigrants, check with the appropriate foreign consulate for entry requirements.  Nagel Tours is not responsible and will not refund tour fees if a passenger(s) is denied access at the border for any reason.  If a passenger(s) is refused entry or detained at the border, the passenger(s) will be responsible for finding transportation home at their own expense.

Special Assistance

Travellers who require special assistance are welcome to travel but some tours may present difficulties.   We regret that we cannot accept motorized scooters on any tour and that some itineraries cannot accommodate wheelchairs; ask at time of booking. No Nagel Tours employee and/or personnel or their suppliers may physically lift or assist clients into or out of transportation vehicles. Although we take good care of you on a Nagel Tour we regret that we cannot provide individual assistance to a guest with walking, wheelchairs, dining or other personal needs.  Travellers should be in good physical condition. Guests that require more assistance must be accompanied by a companion who is capable of and totally responsible for providing the assistance required at all times.

Preferred Departure Dates

Based on over 43 years of operating experience, Nagel Tours chooses what we feel to be the best departure date for each particular tour, both for value and best customer experience.  When there are multiple departures for a particular tour, we may have predicted departures that are Popular Departure Dates.  Historically, these dates are the most likely to be guaranteed departures.  Rates quoted are based on a minimum number of participants required to enable operation.  In rare instances, it may become necessary to cancel a departure due to lack of bookings, sudden unavailability of an advertised facility or other unusual circumstances.  If tours must be postponed or cancelled due to circumstances beyond our control (such as government advisements, travel restrictions or airline restrictions), we would give our passengers the option of transferring to an alternate travel date or having monies placed into a travel credit for any Nagel Tour to be used within 24 months after the original date of travel.

Joining Your Tour / Pick Up Points

Nagel Tours determines pick up points based on the destination and routing of each tour.  Please inquire about time and place of pick-up when making your reservation.  Passengers are responsible for arranging and expense of vehicle parking.

Out of Town Passengers

Special rates for pre and post-tour accommodations are available through Nagel Tours.  These accommodations are paid for by the client at time of booking.  Nagel Tours will place the reservation for you and advise pick-up details for joining the tour.

Alberta residents travelling from areas other than where the tour begins, may be eligible for a free first night.  Please inquire when making your reservation.

Saskatchewan residents starting the tour from Alberta, or Northern Saskatchewan residents joining the tour enroute in Saskatchewan, we offer one night pre-tour complimentary accommodation for any coach tour valued over $2,300.00.

British Columbia residents departing from Alberta are offered one night pre-tour complimentary accommodation for any coach tour valued at over $2,300.00.

Early Booking Discount

A discount of 2% per person is offered on a SELECT NUMBER of our coach tours. Where a discount applies, it is shown on the relevant pages. To be eligible for the discount you must book and pay your deposit 60 days prior to tour departure.

Itinerary and Schedule Changes

Nagel Tours reserves the right to make changes to the published itinerary which may be required due to circumstances beyond our control.  The tour organizer reserves the right to make any changes before or during the tour for the comfort, convenience and safety of the passengers.  During local or national holidays certain features such as museums, sightseeing tours and shopping may be limited or unavailable.  In such instances, and whenever possible, itinerary adjustments and substitutions are made to minimize inconveniences.

Nagel Tour Responsibility

Nagel Tours works with hotels, transportation services and other independent parties to provide you with the services offered.  We cannot be responsible for the acts or omissions of these parties, or anyone other than Nagel Tours’ own employees.  Also, we will not be liable for any loss or damage, illness, injury or death that occurs as a result of government actions, acts of God, late arrivals, missed connections and other factors beyond our direct control.

Passenger Responsibility

Your responsibility is to sit back and enjoy a care-free holiday. Nagel Tours reserves the right to terminate the trip (at any point) for any passenger whose inappropriate actions or conduct adversely affects other passengers, employees of Nagel Tours or employees of establishments visited. In this event there will be no refund for unused portions of the trip and the cost for returning to the point of embarkation will be borne by the passenger.

Publication errors – Although we try to ensure accuracy at the time of publication, errors can occur.  We reserve the right to correct errors without notice.

Photos – Nagel Tours and its employees reserve the right to take photographs which may be used for promotions and advertising, online and in print.  By making a reservation with Nagel Tours, we assume you have granted us the right to use your image without compensation.  If you prefer your image not to be used, please notify us in writing on first day of your tour.

Data protection – Nagel Tours requires your personal information to process your reservation.  We only share your personal information with third parties such as travel suppliers, authorities such as customs and immigration and health officials as necessary or as required by law.  In all other cases your personal information is confidential.  Nagel Tours may use your personal information to improve services and to notify you of other vacations or services that may be of interest.  Please notify us if you do not wish to receive this information.